Submit a claim

Before you start

One item issue per submission

Please submit one claim for one item or device issue or incident.

Have these ready:

Policy number
Device make/model and IMEI or serial number
Incident date, time, location, and what happened
Proof of ownership or value

You may also need:

Photos of the damaged item or device
Crime reference or police report for theft
For lost or stolen mobile phones: network blacklisting/SIM bar confirmation and 30-day usage report

Please upload the documents that apply to your claim when you submit it. For provider or retailer documents, send the original file where possible, such as a PDF or email attachment. Screenshots are not accepted.